Covid-19 exposes language and migration tensions in Denmark

Martha Sif Karrebæk and Solvej Helleshøj Sørensen, University of Copenhagen

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Editor’s note: Covid-19 has exposed fractures in the social and linguistic fabric in many contexts internationally, as we have been documenting in our series of language aspects of the COVID-19 crisis since February. In our latest contribution, Martha Sif Karrebæk and Solvej Helleshøj Sørensen share a perspective from Denmark, where there have been obvious failures to communicate with linguistically diverse populations and, simultaneously, migrants have been scapegoated as disease carriers.

The special issue of Multilingua devoted to “Linguistic Diversity in a time of crisis”, which originally motivated the call for contributions to this series, has now been published and all the papers are available for free access.

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Language ideological debates in Denmark

In Denmark, as elsewhere, the COVID-pandemic has resulted in what is both an entirely new societal situation and an intensification of existing tensions and challenges, including issues associated with immigration.

The Prime Minister recently declared that all Danish citizens have received sufficient information about the virus: “The information is there and has been available for months, no one in Denmark can be in doubt about how to behave in relation to COVID-19.” The extent to which this statement is true is an open question. Rather than a description of an actual sociolinguistic fact, it must be understood as politically motivated.

Nobody knows how many residents have no or only a poor command of Danish. A 2018 report by the Ministry of Immigration and Integration estimated that between 7 and 30 percent of the 325,000 residents with non-Western backgrounds have difficulties reading and/or speaking Danish. Insufficient Danish skills are often regarded as intentional neglect and evidence of lack of willingness to “integrate” into society.

As language proficiency is widely seen as an individual issue, authorities rarely feel compelled to use any language other than Danish in official communications. Additionally, English is used in some official communications, but languages associated with (non-western) immigration are rare in public communication.

Outsourcing health communication to volunteers

As has been documented previously on Language on the Move, grassroots organisations and volunteers have played a large role in addressing the needs of linguistic minorities during the COVID-19 pandemic in many places. This is also the case in Denmark, where the state has been heavily reliant on non-governmental actors in disseminating Covid-19 related information across all communities.

We talked to the Head of Boligsocialnet, a collaboration between social housing associations and the association of Danish municipalities, Louise Buch Viftrup, who mentioned several reasons why civil society organisations (CSOs) take on the important informational tasks. For instance, they are quick to notice the needs in the community that they serve, they have employees on the ground to address them, and they can deliver at a higher speed than the authorities, who often operate with lengthy quality assurance procedures. Furthermore, community members tend to trust people that they already know which increases the rate of adherence to advice and guidelines.

Viftrup expressed satisfaction with the cooperation between the authorities and the CSOs in ensuring minority groups’ access to information regarding the pandemic.

For example, the health authorities provided posters with pictograms and short texts describing the five key recommendations in fifteen different languages. These were displayed in social housing blocs with high concentrations of residents with immigrant backgrounds.

However, representatives of the residents quickly pointed out that these posters were insufficient in terms of information for non-Danish speaking groups. Volunteer networks within social housing blocs additionally use social media platforms such as Facebook and Whatsapp to disseminate live translations or summaries of government press conferences.

The volunteers also answered questions in minority languages in the connected Facebook-threads and on the phone. Further examples include a YouTuber known for his online Danish-classes for Arabic speakers who did a video with phrases related to the pandemic, and an interpreting agency offering free interpreting services.

On April 06, 2020, the Danish Refugee Council established a hotline in 25 different languages for questions regarding the pandemic. Both initiatives were taken in cooperation with different CSOs and received support from private foundations such as the Novo Nordisk Foundation, while national health authorities assisted with quality assurance. Eventually, the authorities additionally issued more detailed material in other languages to complement the original posters, but it was also suggested that the linguistic quality of this material was not always high.

From translating materials to communication strategies

As pointed out by Viftrup, the challenge consists not only in creating informative content in different languages, but also ensuring that it actually reaches its target groups. Here, local efforts as those cited, have played a crucial role as “role models” spread information to specific communities. And, there was a huge need for information, as Lise Dyhr, Senior Researcher in Family Medicine, University of Copenhagen, and Morten Sodemann, Clinical Professor at Odense University Hospital’s Migrant Health Clinic discovered.

Some of their patients were frightened by the empty streets, an initial lack of basic necessities in the super-markets, and the regular appearance of a line-up of authorities (PM and health officials) on television. Others experienced gaps between home country and diaspora news and the information they received from Danish sources. This led to distrust of the Danish media. Some did not dare to go out at all, and when the educational sector gradually re-opened, they did not see how it suddenly would be safe again to send their children to school, in particular as many work places were still closed.

Some professional interpreters saw their tasks expanding. Some of our research participants, interpreters employed by a hospital, were asked to make phone calls to screen non-Danish speaking patients scheduled for other appointments for COVID-19 symptoms using a questionnaire. Some interpreters felt overwhelmed by the new responsibilities, others experienced it as an easy transition into new aspects of their work. But these interpreters had the impression that the patients were overall well-informed about the pandemic, and they believed this to be due to efficient social networks and the internet.

Minorities are more vulnerable to infection

At the same time, as we have seen in many other countries, minority citizens have been and are still over-represented in the statistics of those infected with COVID-19. By May 07, those with a migration background accounted for 18% of infected citizens although they only constitute 9% of the total population. In the week of August 03 to August 09, 70% of the 756 individuals testing positive for COVID-19 had ethnic minority backgrounds.

The factors leading to increased vulnerability include a high percentage working in particularly exposed sectors (e.g., public transportation, service and health care sectors) and large families sharing small living spaces, as well as existing underlying health conditions in this demographic.

Scapegoating

Despite these obvious reasons, the statistical over-representation – and, not least, its public announcement – has led to hostility expressed by ethnic Danes.

As an example, after recent clusters of COVID-19 cases among non-ethnic Danes in the city of Aarhus, politicians were quick to address this, among them Pia Kjærsgaard, Member of Parliament for the Danish People’s Party, a national-conservative party. She called for “a close down of the ghettoes” and accused immigrants of not taking the pandemic seriously enough.

At the same time, members of the Somali community have reported an increase in harassment and discrimination. For example, a kindergarten asked for a negative COVID-19 test for the children of a Somali family, and a public transport company reporting received requests to take Somali drivers of their shifts.

Experiences such as these problematize the publication of data concerning the ethnic backgrounds of infected individuals. On the one hand, this data can expose community specific vulnerabilities such as the ones documented by the DIHR report and allow for targeted measures adapted to the needs of specific community. On the other hand, rather than addressing the underlying issues such as housing, working conditions, and access to information, specific immigrant groups are scapegoated as disease-carriers.

Pushing back on social media

There has been some resistance and efforts to reframe the debate on social media. At the initiative of the Danish-Somali advocacy group “Mediegruppen” (the Media group) the hashtags #SomalisSayNo (#Somalieresigerfra) and #NoToPublicShaming (#Nejtiludskamning) started trending. Members of “the Blue Stars”, a group of young Danes with Somali backgrounds who fight prejudices against Somalis, decried the public shaming of the community as a whole on television and expressed fears over possible future consequences.

#SomaliereSigerFra#NejTilUdskamning#dkpol
Vore demokratiske samfund bygger på pressefrihed, men denne frihed indebærer ansvarlighed. Vi vil derfor opfordre samtlige myndigheder, politikere og medier til at kæmpe for…https://t.co/YppTGiGSD8 pic.twitter.com/D32OD8W2Rw

— Mediegruppen (@mgfsdk) August 8, 2020

Furthermore, the Aarhus Somali taskforce wrote an open letter to the prime minister where they questioned the PMs statement that information had been available to all (cited in the beginning of this piece). After reviewing the Somali translations of the guidelines issued by the authorities, they found them to be mostly unintelligible, perhaps the result of a google translate effort.

Covid-19 as an opportunity to rethink linguistic diversity and social justice in Denmark?

The issue of reaching non-Danish speaking groups is not uniquely related to the Covid-19 pandemic; nor is the fact of preexisting anti-immigrant sentiments among segments of the population and their political representatives. The crisis has undeniably heightened the need for communication strategies across languages and communities and exposed its relevance to everybody, but in principle the issue is not new. Maybe the crisis will ultimately constitute an opportunity to reconsider the intersection of linguistic diversity and social justice in Danish society.

Language challenges of the Covid-19 pandemic

Visit here for the full Language on the Move coverage of language aspects of the COVID-19 crisis. The special issue of Multilingua of 12 peer-reviewed research papers about “Linguistic diversity in a time of crisis” is available here.